Infusion Services FAQ

Do you offer walk-in appointments?

At this time, Nucara Infusion Center is appointment based only and requires a referral from your physician.

How can I make an appointment with NuCara Infusion Center?

Once we have received all necessary documentation from your provider’s office including patient information, medical records, and a prescription order, a member of our staff will reach out to you with next steps.

Do I need to arrive early for my appointment?

Appointment time slots at our Infusion Center are scheduled with careful patient consideration in mind and the goal of little to no wait times. Please arrive at your scheduled appointment time to keep waiting areas free for the safety of all. Time to complete new patient forms has been factored into your appointment time slot.

What should I expect at my infusion appointment?

When you arrive, you will be greeted by a member of our infusion team and shown to your chair. If the medication prescribed by your physician is weight-based, we’ll have you stop off at the scale so we can ensure the most accurate dose. Once settled, we’ll start with a set of vital signs. The nurse will perform a brief assessment and one of our infusion team members will start an IV. If your physician has ordered any pre-medications (common examples may include acetaminophen, Benadryl, steroids), these will be administered. Once we obtain IV access, the pharmacy is notified and begins mixing your medication. A pharmacy team member will deliver your medication and the nurse will start your infusion. You will be monitored throughout the infusion with vital signs taken at regular intervals. During your infusion, you are free to watch TV, read, work from a laptop, or simply catch up on some zzz’s. Our recliners have a heated option and there are blankets and pillows available for your comfort. Once your infusion is complete, your IV will be removed and a final set of vital signs will be obtained. Some medications required a post-infusion observation time—if this is the case, your IV will be removed at the end of the observation period prior to departure. Our infusion team will get your next appointment scheduled and you’ll be on your way!

How can I best prepare for my infusion appointment?

Plan to hydrate well in the days leading up to your appointment to ensure ease of IV access. Please take all medications as prescribed prior to your appointment unless advised otherwise. Be prepared to share or verify a full medication and allergy list with staff at each appointment. If you have been diagnosed with an infection and/or prescribed antibiotics or anti-viral medications prior to your scheduled infusion, please reach out to Infusion Center staff to see if your infusion will need to be rescheduled for your safety.

Can I bring a friend or family member with me to my infusion appointment?

Infusion Center patients requiring assistance are permitted to bring one guest with them for their appointments. We do ask that any guest accompanying a patient to avoid attending if they are feeling ill to ensure the safety of other patients and our staff.

Does NuCara offer transportation services?

At this time, we do not offer transportation services for those without reliable transportation but can provide resources to third party transport companies who may even take insurance. Please call us to learn more about these resources and to see if home infusion may be an option for your treatment.

I am currently uninsured; is there a self-pay option for infusions?

Yes, we do provide self-pay pricing for various therapies. Care Credit is a highly encouraged option for our long term self-pay patients.

I am currently insured but will have a high copay or coinsurance for services provided by NuCara. Are there assistance options for payment?

Our infusion center staff works closely with drug manufacturer copay programs and assistance foundations to provide patients with resources to help cover high copays. We work with each patient on a case-by-case basis to ensure that costly treatments are accessible. All major credit cards are accepted along with HSA, FSA, and Care Credit.

Home Infusion FAQs

Do You Do Wellness Infusions?

At this time, NuCara Infusion Services does not provide vitamin or hydration infusions to patients at home. Check back soon on options that may be available through our infusion center.

What Do I Do If I have A Question Or Problem?

If you have a question or a problem, concerning your infusion please call us at 512-454-9923. Hours of operation are Monday-Friday 9am - 5pm. If you are calling after normal business hours, there will be a pharmacy technician and pharmacist on call to answer your needs at 512-694-7495.

Will My Insurance Company Cover Home Infusion Services

The vast majority of commercial insurance companies cover home infusion services including the medications, clinical monitoring, and nursing visits. Your benefits will be explained to you prior to starting any services in the home.

Medicare covers some home infusion therapies and are considered on a case by case basis.

How Will I Receive My IV Medications And Supplies

NuCara’s delivery specialist will hand deliver your medications and supplies to you. If you will not be available to accept a delivery we can make arrangements to deliver it early, prepare it for pick up or deliver it to an individual authorized by you the patient. We also offer overnight services via FedEx when applicable.

Will A Nurse Always Be There For All My Infusions?

With thorough training provided to ensure safety and competency, you will be expected to administer your therapy independently, or with the help of a designated caregiver. Home health nursing will be available to handle any issues that may arise with your IV access throughout the treatment course. Additionally a nurse, through the home health agency, and a pharmacist, through NuCara, are available 24 hours a day, 7 days a week to assist you with questions.

What Services Are Normally Included With Home Infusion Therapy

Home infusion therapy is initiated by a prescription from a healthcare provider overseeing a patient’s care. Home infusion therapy involves the administration of medication in a patient’s home, by a trained nurse, patient, or family/friends. We provide all necessary supplies and educational materials needed for your type of infusion therapy, such as administration set, IV site dressings, flushes, connectors and etc. Our staff coordinates care with a local home health agency to provide you patient education and nursing care in your home. Our staff routinely follows up with you and the home health agency, by telephone, to determine that you understand your therapy, how effective it is being, if more supplies are needed, and if there are any changes that we need to be made aware.

What Are The Potential Benefits of Home Infusions

Home infusion is safe, comfortable, and convenient making it a preferred method of therapy for those looking to recover at home especially after a major medical event or have compromised immune systems.

Another benefit of home infusion is the ability for our patients to return to their normal daily activities. For many, this means returning to work, caring for family members or going on vacation. Many insurance companies consider home infusion a more cost-efficient therapy than receiving infusions in a hospital or clinic therefore lowering the patient’s financial responsibility.

What Is Infusion Therapy

Infusion therapy involves the administration of medication through a needle or catheter. It is prescribed when a patient’s condition is too severe to be treated effectively by oral medications. Typically, “infusion therapy” means that a drug is administered intravenously, but may also refer to situations where drugs are provided through other non-oral routes, such as intramuscular injections.